TNAA-Travel Nurse Across America provided this article.
As a travel nurse, building a strong and positive relationship with your recruiter is crucial. Your recruiter plays a vital role in connecting you with travel assignments that align with your skills, preferences, and schedule. But what happens when you have a problem with your travel nurse recruiter? Whether it’s a lack of responsiveness or not getting the assignments you desire, it’s important to address these issues proactively so you both can succeed.
Know What the Problem Is
Have you ever found yourself in a disagreement and, halfway through the conversation, forgotten the main issue that upset you? To avoid this, jot down the key points you want to discuss with your recruiter. Having them written in front of you during the conversation will ensure that every concern is properly addressed.
While you’re writing these down, be sure to also have your assignment contract handy. Read through it to make sure none of the issues have already been addressed in the contract and to know if you need to bring up any contract details in your conversation.
Schedule a Time to Talk
While it’s important to address your concerns, remember that your recruiter is also assisting other travelers and managing their workload. Likewise, you might have odd working hours and don’t want to take a call when you’re on the job. Find a mutually convenient time when both of you can dedicate your undivided attention to the discussion. A good recruiter should be willing to resolve the issue promptly and respond within 24 hours. If the recruiter avoids engaging in conversation or fails to respond promptly, it’s a red flag.
Opt for Phone Calls
Although it may be tempting to rely on text messages or emails, resolving important issues over the phone is usually more effective. Verbal communication allows for tone and inflection, reducing the chances of misinterpretation. While phone conversations may feel uncomfortable, they often lead to faster resolutions compared to lengthy text exchanges. Strive to have live conversations with your recruiter instead of relying solely on text.
Seek Collaborative Solutions
The key to resolving any issue with your travel nurse recruiter is to remain calm, professional and focused on finding a solution. Clearly communicate your concerns and expectations to your recruiter. Open and honest communication is vital in fostering a healthy working relationship. Don’t hesitate to follow up with an email to ensure that the discussion points are documented and understood.
Consider Escalation as a Last Resort
If all else fails, you should be empowered to contact the agency and escalate the situation. It’s important both for your career and for the agency to be able to take feedback and find a solution. If you feel like your recruiter hasn’t lived up to their expectations, let the agency know and see how they can resolve the situation.
If you have an issue with your recruiter, don’t let it fester or hinder your success. Effective communication and conflict resolution skills are essential for a thriving career for you, and your agency will want to do what is possible to provide a positive experience for its travelers.
Our job board is a great place to search for your next travel nurse assignment. We have you covered with our housing page if housing is an issue. You can search for what you are looking for.
